windows health check login

MohMedAlMohMedAl
edited March 2011 in Monitoring Software v12 and lower
the windows health check cannot login to the server,i had this result in the test:





Check failed. Timeout after 60 seconds. No data received.

Verify settings and try again



I use the credentials

DOMAIN/usre name

PASSWORD



but i cannot login

Comments

  • AdministratorAdministrator
    Make sure all ports are open and no firewall is blocking it. Use the WMI Tester to track down the issue:

    http://wiki.serverscheck.com/index.php/Testing_wmi
  • MohMedAlMohMedAl
    I had A succesfull connection screen
  • AdministratorAdministrator
    Run the webserver in debug mode as per wiki and click on test settings



    http://wiki.serverscheck.com/index.php/Webserver_debug
  • MohMedAlMohMedAl
    Its now working,I dont know what the problem was,all I did that I rebooted the PC and run in debug mode,can u guess?



    the debug:





    Starting up app

    # Tue Mar 8 15:58:13 2011 file 10.0.0.10.scanc cleaned

    # Tue Mar 8 15:58:13 2011 file events.log cleaned

    # Tue Mar 8 15:58:13 2011 file localhost.scanc cleaned

    # Tue Mar 8 15:58:13 2011 file master.log cleaned

    #

    # ServersCheck Web Server

    # STANDARD Edition

    #

    # Number of monitors allowed: 10

    #

    # Installed on 192.168.0.101 - YOUSRY

    #

    # Loading language file: EN.lang

    # version 8.7.6

    #

    #

    # (c) Copyright 2003-2011 - ServersCheck BVBA

    # www.serverscheck.com

    #

    #

    #

    #

    #

    # Start: Tue Mar 8 15:58:13 2011 - End: Tue Mar 8 15:58:13 2011

    #

    # Configuration server ready, serving on port "1272"...

    #

    #

    # Tue Mar 8 15:58:27 2011 Reading configuration file - last was

    # Tue Mar 8 15:58:27 2011 Reading conf file completed

    # Tue Mar 8 15:58:27 2011 Importing current status of each monitor

    # Tue Mar 8 15:58:27 2011 End importing current status of each monitor

    # Tue Mar 8 15:59:16 2011 Serving Wizard 3 in test mode? 1

    # Tue Mar 8 15:59:16 2011 Serving Wizard 4

    # test Tue Mar 8 15:59:19 2011 Starting Monitoring Rule Thread test

    # Running in test mode

    testmode:1

    # test Tue Mar 8 15:59:19 2011 TEST - Starting check

    NO file TEST - WINDOWSHEALTH

    Using username: - password: - id: new

    # test Tue Mar 8 15:59:19 2011 PING OK 10.0.0.10 - RRT: 33

    trying wmi 10.0.0.10

    trying 2

    # test Tue Mar 8 15:59:23 2011 CPU 1: 7 % - Intel(R) Pentium(R) III processor

    # test Tue Mar 8 15:59:23 2011 Average CPU usage: 7 %

    # Tue Mar 8 15:59:23 2011 Serving Wizard 4_1 - 0

    System ignore: A: - 3 1/2 Inch Floppy Drive - 5

    System ignore: D: - CD-ROM Disc - 11

    Graphing? eq true and 0>=300

    # test Tue Mar 8 15:59:24 2011 TEST - DOWN? - PING Error level: 33 (returned value) greater than 5 - 33|7|25|C.22|E.84

    # Tue Mar 8 15:59:28 2011 Reading configuration file - last was 1299592707

    # Tue Mar 8 15:59:28 2011 Reading conf file completed

    # Tue Mar 8 15:59:28 2011 Serving Wizard 4_1 - 1

    # Tue Mar 8 15:59:33 2011 Importing current status of each monitor

    # Tue Mar 8 15:59:33 2011 End importing current status of each monitor

    # Tue Mar 8 16:00:10 2011 Serving Wizard 3 in test mode? 0

    team: - 2:10.0.0.10<X><X><X><X>new

    application:<X>

    wapplication:<X>

    team2: - # new record storing - appending

    # Tue Mar 8 16:00:23 2011 Reading configuration file - last was 0

    # Tue Mar 8 16:00:23 2011 Reading conf file completed

    # Tue Mar 8 16:00:25 2011 Reading configuration file - last was 0

    # Tue Mar 8 16:00:25 2011 Reading conf file completed

    # Tue Mar 8 16:00:57 2011 Importing current status of each monitor

    # Tue Mar 8 16:00:57 2011 End importing current status of each monitor

    # Tue Mar 8 16:01:24 2011 Serving Wizard 3 in test mode? 1

    # Tue Mar 8 16:01:24 2011 Serving Wizard 4

    # Tue Mar 8 16:01:27 2011 Reading configuration file - last was 1299592825

    # Tue Mar 8 16:01:27 2011 Reading conf file completed

    # test Tue Mar 8 16:01:28 2011 Starting Monitoring Rule Thread test

    # Running in test mode

    testmode:1

    # test Tue Mar 8 16:01:28 2011 TEST - Starting check

    NO file TEST - WINDOWSHEALTH

    Using username: - password: - id: new

    # test Tue Mar 8 16:01:28 2011 PING OK 10.0.0.10 - RRT: 22

    trying wmi 10.0.0.10

    trying 2

    # test Tue Mar 8 16:01:31 2011 CPU 1: 2 % - Intel(R) Pentium(R) III processor

    # test Tue Mar 8 16:01:31 2011 Average CPU usage: 2 %

    # Tue Mar 8 16:01:31 2011 Serving Wizard 4_1 - 0

    System ignore: A: - 3 1/2 Inch Floppy Drive - 5

    System ignore: D: - CD-ROM Disc - 11

    Graphing? eq true and 0>=300

    # test Tue Mar 8 16:01:32 2011 TEST - DOWN? - PING Error level: 22 (returned value) greater than 5 - 22|2|24|C.22|E.84
  • AdministratorAdministrator
    Yes of course. The monitoring service is not running under a Windows Admin Account. See instructions.
  • MohMedAlMohMedAl
    thanks alot but I'M using the same account,what made the test worked?



    you mean by instructions:

    "Note that the ServersCheck service needs to run under a Windows Account instead of the Local System Account for this check"

    please can you tell me or guide me to a document to know the difference between Windows Account and Local System Account
  • MohMedAlMohMedAl
    I noticed that it works in debug mode but in normal mode it doesnt
  • AdministratorAdministrator
    As said previously, service settings are incorrect.



    Configuring Service for Windows Checks in the user manual:

    http://wiki.serverscheck.com/index.php/Configuring_Service_for_Windows_Checks
  • MohMedAlMohMedAl
    thnx alot,this time I changed the service account but it didnt work only

    the debug:



    #

    # Start: Wed Mar 9 14:53:39 2011 - End: Wed Mar 9 14:53:39 2011

    #

    # Configuration server ready, serving on port "1272"...

    #

    #

    # Wed Mar 9 14:53:50 2011 Reading configuration file - last was

    # Wed Mar 9 14:53:50 2011 Reading conf file completed

    # Wed Mar 9 14:53:50 2011 Importing current status of each monitor

    # Wed Mar 9 14:53:50 2011 End importing current status of each monitor

    # Wed Mar 9 14:54:42 2011 Serving Wizard 3 in test mode? 1

    # Wed Mar 9 14:54:42 2011 Serving Wizard 4

    # test Wed Mar 9 14:54:45 2011 Starting Monitoring Rule Thread test

    # Running in test mode

    testmode:1

    # test Wed Mar 9 14:54:45 2011 TEST - Starting check

    NO file TEST - WINDOWSHEALTH

    Using username: - password: - id: new

    # test Wed Mar 9 14:54:45 2011 PING OK 10.0.0.10 - RRT: 31

    trying wmi 10.0.0.10

    trying 2

    # test Wed Mar 9 14:54:48 2011 CPU 1: 70 % - Intel(R) Pentium(R) III processor

    # test Wed Mar 9 14:54:48 2011 Average CPU usage: 70 %

    # Wed Mar 9 14:54:49 2011 Serving Wizard 4_1 - 0

    System ignore: A: - 3 1/2 Inch Floppy Drive - 5

    System ignore: D: - CD-ROM Disc - 11

    Graphing? eq true and 0>=300

    # test Wed Mar 9 14:54:50 2011 TEST - DOWN? - PING Error level: 31 (returned value) greater than 5 - 31|70|26|C.22|E.84

    # Wed Mar 9 14:54:54 2011 Reading configuration file - last was 1299675230

    # Wed Mar 9 14:54:54 2011 Reading conf file completed

    # Wed Mar 9 14:54:54 2011 Serving Wizard 4_1 - 1

    # Wed Mar 9 14:55:20 2011 Importing current status of each monitor

    # Wed Mar 9 14:55:20 2011 End importing current status of each monitor
  • LpatrickLpatrick
    I've encounter this error before, but under "User credentials to use" you need to add in the "Account Description" in order for the monitoring node to save the account authentications.
This discussion has been closed.