Alert on Process

[Deleted User][Deleted User]
Hello,

I have problem with the checking of processus.

I have set a control of processus.

But I have many wrong alert.



The account registered in servercheck is admin's right.

retry = 3

time between analyse = 360 sec

time between analyse when down = 180 sec



Who can explain me why?

Thank you very much and best regards.

Comments

  • AdministratorAdministrator
    - what version are you using of the software?

    - what release are you using (8.8?)

    - what check type are you using ?

    - what is the error message ?
  • [Deleted User][Deleted User]
    thank you for you quick post



    Version : Evaluation

    Release : 8.7.9

    Check : Process

    Error message : [-2147217402] Automation error
  • AdministratorAdministrator
    The error typically refers to an out of memory issue making the WMI query impossible.



    WMI is used to connect to the remote system and get the state of the running applications.
  • [Deleted User][Deleted User]
    You tell, I need to check Ram with servercheck of a monitored computer before check other thing on same computer?
  • AdministratorAdministrator
    This error can appear when a software buffer in the WMI services, on the target, runs out of memory while processing a remote data collection call. Sometimes rebooting the remote host fixes the issue
  • [Deleted User][Deleted User]
    You tell, my remote have not enough memory?

    If I see the windowshealth status of my remote, it is ok.
  • AdministratorAdministrator
    For WMI it seems.



    Run the WMI tester from Microsoft. If it fails, then the issue is WMI and Microsoft Support should be able to assist you:

    http://wiki.serverscheck.com/index.php/Testing_wmi
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