Graphs not creating

noelsnoels
edited March 2012 in Monitoring Software v12 and lower
Hi,



We are having an issue where graphs are not creating. From the logs we are getting errors similar to below



RRD Error: opening 'C:serverscheck_databases1333019

050832WINDOWSHEALTH-value.rrd': No such file or directory ( update C:serversche

ck_databases1333019050832WINDOWSHEALTH-value.rrd 1333032237:16)



Would you have suggestions?



Thanks

Comments

  • AdministratorAdministrator
    Do you have a serverscheck_databases directory on c: ?



    If so, then do you have files starting with 1333019

    050832WINDOWSHEALTH ?



    If so what are those files?




  • noelsnoels
    Yes there are 2 files in that location beginning with 1333019

    050832WINDOWSHEALTH



    1333019050832WINDOWSHEALTH-D.rrd

    1333019050832WINDOWSHEALTH-C.rrd
  • AdministratorAdministrator
    What version and edition are you using?



    Some seem to be missing.



    Proceed as follows:

    1) delete the 2 files

    2) stop your serverscheck monitoring service

    3) run the s-graphs.exe from the command prompt:

    s-graphs.exe > debuglog.txt

    4) start the monitoring_manager

    5) let it run for 5 minutes and then reply with the debug output
  • noelsnoels
    I recreated monitor and files created called

    1333094751WINDOWSHEALTH-C.rrd

    1333094751WINDOWSHEALTH-D.rrd



    here'e the output from debuglog



    # Fri Mar 30 09:11:30 2012 update C:serverscheck_databases1332935516WINDOWSHEALTH.rrd 1333095090:1

    # Fri Mar 30 09:11:30 2012 update C:serverscheck_databases1332935516WINDOWSHEALTH-value.rrd 1333095090:4

    # Fri Mar 30 09:11:30 2012 update C:serverscheck_databases1332935516WINDOWSHEALTH-cpu.rrd 1333095090:1

    # Fri Mar 30 09:11:30 2012 update C:serverscheck_databases1332935516WINDOWSHEALTH-mem.rrd 1333095090:22

    # Fri Mar 30 09:11:30 2012 update C:serverscheck_databases1332935516WINDOWSHEALTH-C.rrd 1333095090:63

    # Fri Mar 30 09:11:30 2012 update C:serverscheck_databases1332935516WINDOWSHEALTH-D.rrd 1333095090:85

    # Fri Mar 30 09:11:30 2012 update C:serverscheck_databases1332935516WINDOWSHEALTH-D.rrd 1333095090:4

    # Fri Mar 30 09:11:30 2012 RRD Error: illegal attempt to update using time 1333095090 when last update time is 1333095090 (minimum one second step) ( update C:serverscheck_databases1332935516WINDOWSHEALTH-D.rrd 1333095090:4)

    # Fri Mar 30 09:11:30 2012 update C:serverscheck_databases1332935516WINDOWSHEALTH-D.rrd 1333095090:4122.63.85

    # Fri Mar 30 09:11:30 2012 RRD Error: illegal attempt to update using time 1333095090 when last update time is 1333095090 (minimum one second step) ( update C:serverscheck_databases1332935516WINDOWSHEALTH-D.rrd 1333095090:4122.63.85)

    # Fri Mar 30 09:11:30 2012 graph 1332935516WINDOWSHEALTH-value_day.gif"

    # Fri Mar 30 09:11:30 2012 graph 1332935516WINDOWSHEALTH-disk_day.gif"

    # Fri Mar 30 09:11:48 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH.rrd 1333095107:0

    # Fri Mar 30 09:11:48 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH.rrd 1333095107:0)

    # Fri Mar 30 09:11:48 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-value.rrd 1333095107:9

    # Fri Mar 30 09:11:48 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-value.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-value.rrd 1333095107:9)

    # Fri Mar 30 09:11:48 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-cpu.rrd 1333095107:4

    # Fri Mar 30 09:11:48 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-cpu.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-cpu.rrd 1333095107:4)

    # Fri Mar 30 09:11:48 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-mem.rrd 1333095107:18

    # Fri Mar 30 09:11:48 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-mem.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-mem.rrd 1333095107:18)

    # Fri Mar 30 09:11:48 2012 create 1333094751WINDOWSHEALTH-C.rrd

    # Fri Mar 30 09:11:48 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-C.rrd 1333095107:21

    # Fri Mar 30 09:11:48 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-C.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-C.rrd 1333095107:21)

    # Fri Mar 30 09:11:48 2012 create 1333094751WINDOWSHEALTH-D.rrd

    # Fri Mar 30 09:11:48 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333095107:26

    # Fri Mar 30 09:11:48 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333095107:26)

    # Fri Mar 30 09:11:48 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333095107:9

    # Fri Mar 30 09:11:48 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333095107:9)

    # Fri Mar 30 09:11:48 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333095107:9418.21.26

    # Fri Mar 30 09:11:48 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333095107:9418.21.26)

    # Fri Mar 30 09:11:49 2012 graph 1333094751WINDOWSHEALTH-value_day.gif"

    # Fri Mar 30 09:11:49 2012 graph 1333094751WINDOWSHEALTH-disk_day.gif"

    # Fri Mar 30 09:12:12 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH.rrd 1333095131:0

    # Fri Mar 30 09:12:12 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH.rrd 1333095131:0)

    # Fri Mar 30 09:12:12 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-value.rrd 1333095131:9

    # Fri Mar 30 09:12:12 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-value.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-value.rrd 1333095131:9)

    # Fri Mar 30 09:12:12 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-cpu.rrd 1333095131:6

    # Fri Mar 30 09:12:12 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-cpu.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-cpu.rrd 1333095131:6)

    # Fri Mar 30 09:12:12 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-mem.rrd 1333095131:18

    # Fri Mar 30 09:12:12 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-mem.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-mem.rrd 1333095131:18)

    # Fri Mar 30 09:12:12 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-C.rrd 1333095131:21

    # Fri Mar 30 09:12:12 2012 update
  • AdministratorAdministrator
    You will need to also delete the files starting with 1333094751WINDOWSHEALTH and restart the services
  • noelsnoels
    yep did that, here's the result from debug lob



    # Fri Mar 30 11:14:51 2012 update C:serverscheck_databases1332876894WINDOWSHEALTH.rrd 1333102490:0

    # Fri Mar 30 11:14:51 2012 update C:serverscheck_databases1332876894WINDOWSHEALTH-value.rrd 1333102490:1

    # Fri Mar 30 11:14:51 2012 update C:serverscheck_databases1332876894WINDOWSHEALTH-cpu.rrd 1333102490:9

    # Fri Mar 30 11:14:51 2012 update C:serverscheck_databases1332876894WINDOWSHEALTH-mem.rrd 1333102490:80

    # Fri Mar 30 11:14:51 2012 update C:serverscheck_databases1332876894WINDOWSHEALTH-C.rrd 1333102490:6

    # Fri Mar 30 11:14:51 2012 update C:serverscheck_databases1332876894WINDOWSHEALTH-S.rrd 1333102490:17

    # Fri Mar 30 11:14:51 2012 update C:serverscheck_databases1332876894WINDOWSHEALTH-T.rrd 1333102490:34

    # Fri Mar 30 11:14:51 2012 update C:serverscheck_databases1332876894WINDOWSHEALTH-T.rrd 1333102490:1

    # Fri Mar 30 11:14:51 2012 RRD Error: illegal attempt to update using time 1333102490 when last update time is 1333102490 (minimum one second step) ( update C:serverscheck_databases1332876894WINDOWSHEALTH-T.rrd 1333102490:1)

    # Fri Mar 30 11:14:51 2012 update C:serverscheck_databases1332876894WINDOWSHEALTH-T.rrd 1333102490:1980.6.17.34

    # Fri Mar 30 11:14:51 2012 RRD Error: illegal attempt to update using time 1333102490 when last update time is 1333102490 (minimum one second step) ( update C:serverscheck_databases1332876894WINDOWSHEALTH-T.rrd 1333102490:1980.6.17.34)

    # Fri Mar 30 11:14:51 2012 graph 1332876894WINDOWSHEALTH-value_day.gif"

    # Fri Mar 30 11:14:52 2012 graph 1332876894WINDOWSHEALTH-disk_day.gif"

    # Fri Mar 30 11:15:13 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH.rrd 1333102513:0

    # Fri Mar 30 11:15:13 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH.rrd 1333102513:0)

    # Fri Mar 30 11:15:13 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-value.rrd 1333102513:11

    # Fri Mar 30 11:15:13 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-value.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-value.rrd 1333102513:11)

    # Fri Mar 30 11:15:13 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-cpu.rrd 1333102513:7

    # Fri Mar 30 11:15:13 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-cpu.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-cpu.rrd 1333102513:7)

    # Fri Mar 30 11:15:13 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-mem.rrd 1333102513:10

    # Fri Mar 30 11:15:13 2012 RRD Error: opening 'C:serverscheck_databases1333094751WINDOWSHEALTH-mem.rrd': No such file or directory ( update C:serverscheck_databases1333094751WINDOWSHEALTH-mem.rrd 1333102513:10)

    # Fri Mar 30 11:15:13 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-C.rrd 1333102513:21

    # Fri Mar 30 11:15:13 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333102513:24

    # Fri Mar 30 11:15:13 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333102513:11

    # Fri Mar 30 11:15:13 2012 RRD Error: illegal attempt to update using time 1333102513 when last update time is 1333102513 (minimum one second step) ( update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333102513:11)

    # Fri Mar 30 11:15:13 2012 update C:serverscheck_databases1333094751WINDOWSHEALTH-D.rrd 1333102513:11710.21.24

    # Fri Mar 30 11:15:13 2012 RRD Error: illegal attempt to update using time 1333102513 when last update time is 1333102513 (minimum one second step) ( update C:serverscheck_databases1333
  • AdministratorAdministrator
    Apparently not because the graphs are not being recreated.



    Otherwise recreate that monitor 1333094751WINDOWSHEALTH



    What version and edition are you using?
  • noelsnoels
    We are using Evaluation & Freeware version 9.0.7
  • AdministratorAdministrator
    Try recreating the monitor 1333094751WINDOWSHEALTH
  • noelsnoels
    Still getting the same error unfortunately
  • AdministratorAdministrator
    What error? 1333094751WINDOWSHEALTH-value.rrd file not found or a different ?



    If a different, then start your monitoring_manager.exe in debug mode and send us the debug output



    so

    1) stop monitoring services

    2) from command prompt in main ServersCheck :

    monitoring_manager.exe > debuglog.txt



    Send us the debug output after 3 minutes of running the above command.



    Can you confirm that you have less than 10 monitors defined?
  • noelsnoels
    Yep the same error with file not found. We have 4 servers with the WINDOWSHEALTH monitor defined.



    I ran the monitoring_manager in debug mode



    # 0M Fri Mar 30 14:20:40 2012 Monitoring_manager instances allowed: 1

    # 0M Fri Mar 30 14:20:40 2012 Monitoring_manager instances counted: 1

    #

    # 0M Fri Mar 30 14:20:40 2012 Loading language file: EN.lang

    # 0M Fri Mar 30 14:20:45 2012 EVALUATION & FREEWARE Edition

    # 0M Fri Mar 30 14:20:45 2012 Evaluation period - day 10 of 15

    # 0M Fri Mar 30 14:20:45 2012 Network maps and Report Scheduler loaded

    # 0M Fri Mar 30 14:20:45 2012 Monitors within license: 3

    # 0M Fri Mar 30 14:20:45 2012 ServersCheck Monitoring Manager

    # 0M Fri Mar 30 14:20:45 2012

    # 0M Fri Mar 30 14:20:45 2012 Report Scheduler 1

    # 0M Fri Mar 30 14:20:45 2012 Started OK

    # 0M Fri Mar 30 14:20:45 2012 Clean up process at launch started

    # 0M Fri Mar 30 14:20:45 2012 import rules

    # 0M Fri Mar 30 14:20:45 2012 - 1332876894WINDOWSHEALTH: 1332876894 (WINDOWSHEALTH check) databases required for graphing already exist?

    Fri Mar 30 14:20:45 2012 - 1332876894WINDOWSHEALTH: 1332876894 (WINDOWSHEALTH check) databases required for graphing already exist. To reset the data, simply delete the file 1332876894WINDOWSHEALTH.rrd

    # 0M Fri Mar 30 14:20:45 2012 - 1332935516WINDOWSHEALTH: 1332935516 (WINDOWSHEALTH check) databases required for graphing already exist?

    Fri Mar 30 14:20:45 2012 - 1332935516WINDOWSHEALTH: 1332935516 (WINDOWSHEALTH check) databases required for graphing already exist. To reset the data, simply delete the file 1332935516WINDOWSHEALTH.rrd

    # 0M Fri Mar 30 14:20:45 2012 - 1333035474WINDOWSHEALTH: 1333035474 (WINDOWSHEALTH check) databases required for graphing already exist?

    Fri Mar 30 14:20:45 2012 - 1333035474WINDOWSHEALTH: 1333035474 (WINDOWSHEALTH check) databases required for graphing already exist. To reset the data, simply delete the file 1333035474WINDOWSHEALTH.rrd

    # 0M Fri Mar 30 14:20:45 2012 Checking db status

    # 0M Fri Mar 30 14:20:45 2012 no db activity

    # 0M Fri Mar 30 14:20:45 2012 Old thread started

    # 0M Fri Mar 30 14:20:47 2012 Superthread started

    # 0M Fri Mar 30 14:20:47 2012 No SECURITY checks found - Security thread NOT started

    # 0M Fri Mar 30 14:20:47 2012 No AXISSECURITY checks found - Camera Security thread NOT started
  • AdministratorAdministrator
    OK. It seems that for the freeware and evalutation version it limits itself to the first 3 monitors for graphs. This does not apply to the Business or Premium editions.
  • noelsnoels
    Ok thanks for that.
This discussion has been closed.