new install / service will not start

Just downloaded latest version and applied my license. Whether using the included icon, from Windows Service applet or from command line the Serverscheck service will not start. Tried via local system credentials and setting to an admin account. When I run from command line here is the output:

The service is not responding to the control function.



Windows 2003 standard server with SP/1. Brand new build of server and nothing of any substance installed on it other than ServersCheck.



I deleted the default check and added a simple Ping check but can't start the monitoring service at all.



I really need to get this thing going.

What service are you referring to? Configuration Server or Monitoring Service? What can you see in the Event Log

The monitoring service "Serverscheck".

event log shows





Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7000

Date: 2/3/2006

Time: 6:46:34 AM

User: N/A

Computer: <my server name>

Description:

The ServersCheck Monitoring Service service failed to start due to the following error:

The service did not respond to the start or control request in a timely fashion.



For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

It is probably a version conflict (often caused by an incorrect uninstall/install).



Perform the upgrade as described here:

http://kb.serverscheck.com/index.php?page=index_v2&id=12&c=5

The time out period is below:



Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7009

Date: 2/3/2006

Time: 6:20:33 AM

User: N/A

Computer: <my server name>

Description:

Timeout (30000 milliseconds) waiting for the ServersCheck Monitoring Service service to connect.



For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Thanks for the quick response. I'll try the specified upgrade process.

Thanks

A re-install did the trick.

I had an error on uninstall of NTsvc.ocx (not sure on name) or one of it's dependencies: file missing or corrupt.



When the uninstall finished and reboot completed the services still showed in services applet and the database and program file folders were still intact. I deleted the 2 folder locations and re-installed successfully.



I say all that just to shed any light for other viewers.



thanks again

This is an OCX from Microsoft used by several software vendors, including us.



Glad that the uninstall did the trick.