Sensor Gateway LCD dead

Thomas QuinotThomas Quinot
edited February 2019 in InfraSensing Sensors
We have a SC-TS01 sensor gateway installed 3 years ago. Its LCD display progressively lost pixels and is now completely dark. Is this a known issue?


  • AdministratorAdministrator
    edited February 2019
    No this is not a known issue in respect to them being total dark after 3 years or losing pixels. Like any OLED display (as we use OLED and not LCD) the lifespan is not indefinite and brightness reduces over time. You have the option in the firmware to activate or deactivate the OLED.

    If you have an extended warranty, then you can get it repaired under your warranty coverage. If not, then you can request an out of warranty repair (for a fee).
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