Error information is empty for SMS and Email Alerts

Hi All,

We are getting empty error information in our SMS and email alerts. May we know what needs to be enabled/configured to the Serverscheck checked Network Monitoring Software? We are using v16.4.0.

Our s-alerts service is running as per other forum discussions.

Here is the example notification.

Status of Temperature Rack 1 changed to WARNING at Mon Sep 28 09:41:25 2020.



  • AdministratorAdministrator
    Topic moved to correct category
  • JoemSevillaJoemSevilla

    I have the same issue,

    Status of Matapat 1F EE Room - Ext. Temp changed to WARNING at Wed Sep 30 17:05:40 2020.


    Please help on this one. Thank you
  • RackSensorRackSensor
    Hi Admin,

    May we have an update on this issue?
  • PocholloPochollo
    The error you guys are encountering does not happen on my end, and here i thought it is a possible bug with the latest update.

    Software version I'm using is 16.4.4

    I suggest you attach the logs here so people or the admin can examine what is happening with your software.

    here is the link I found for creating those logs/debug mode

  • RackSensorRackSensor
    Thanks Pochollo.

    I have upgraded my version to 16.4.7 but encountered the same issue.

    Here is the output of web.txt

    # Sat Oct 3 09:39:16 2020 Starting up web server
    # version 16.4.7
    # (c) Copyright 2003-2020 - MVL - Under License by ServersCheck BVBA
    # Sat Oct 3 09:39:16 2020 Application Path: C:\Program Files (x86)\ServersCheck_Monitoring\/
    # Sat Oct 3 09:39:16 2020 DB Ver 5
    # Sat Oct 3 09:39:16 2020
    # Sat Oct 3 09:39:16 2020 License verification
    # Sat Oct 3 09:39:16 2020 System ID:
    # Sat Oct 3 09:39:16 2020 License key:
    # Sat Oct 3 09:39:16 2020 activation key:
    # Sat Oct 3 09:39:16 2020 Version build date:1598553599
    # Sat Oct 3 09:39:16 2020 License is OK
    # Sat Oct 3 09:39:16 2020 Env:C:\WINDOWS
    # Sat Oct 3 09:39:16 2020 Enabling HTTP Server
    # Sat Oct 3 09:39:16 2020 Configuration server ready, serving on port "1272"...

    Here is the output of alert.txt

    C:\Program Files (x86)\ServersCheck_Monitoring>s-alerts.exe>alerts.txt
    Net::SMTP>>> Net::SMTP(3.07)
    Net::SMTP>>> Net::Cmd(3.07)
    Net::SMTP>>> Exporter(5.72)
    Net::SMTP>>> IO::Socket::IP(0.39)
    Net::SMTP>>> IO::Socket(1.38)
    Net::SMTP>>> IO::Handle(1.35)
    Net::SMTP=GLOB(0xc194ddc)<<< 220 Mail Microsoft ESMTP MAIL Service, Version: 8.5.9600.16384 ready at Sat, 3 Oct 2020 09:52:45 +0800
    Net::SMTP=GLOB(0xc194ddc)>>> EHLO
    Net::SMTP=GLOB(0xc194ddc)<<< 250-Mail Hello [SMTP Server IP Address]
    Net::SMTP=GLOB(0xc194ddc)<<< 250-TURN
    Net::SMTP=GLOB(0xc194ddc)<<< 250-SIZE 33554432
    Net::SMTP=GLOB(0xc194ddc)<<< 250-ETRN
    Net::SMTP=GLOB(0xc194ddc)<<< 250-PIPELINING
    Net::SMTP=GLOB(0xc194ddc)<<< 250-DSN
    Net::SMTP=GLOB(0xc194ddc)<<< 250-ENHANCEDSTATUSCODES
    Net::SMTP=GLOB(0xc194ddc)<<< 250-8bitmime
    Net::SMTP=GLOB(0xc194ddc)<<< 250-BINARYMIME
    Net::SMTP=GLOB(0xc194ddc)<<< 250-CHUNKING
    Net::SMTP=GLOB(0xc194ddc)<<< 250-VRFY
    Net::SMTP=GLOB(0xc194ddc)<<< 250 OK
    Net::SMTP=GLOB(0xc194ddc)>>> MAIL FROM:
    Net::SMTP=GLOB(0xc194ddc)<<< 250 2.1.0 email....Sender OK
    Net::SMTP=GLOB(0xc194ddc)>>> RCPT TO:
    Net::SMTP=GLOB(0xc194ddc)<<< 250 2.1.5 email
    Net::SMTP=GLOB(0xc194ddc)>>> DATA
    Net::SMTP=GLOB(0xc194ddc)<<< 354 Start mail input; end with <CRLF>.
    Net::SMTP=GLOB(0xc194ddc)>>> To: email
    Net::SMTP=GLOB(0xc194ddc)>>> From: email
    Net::SMTP=GLOB(0xc194ddc)>>> X-Priority: 1
    Net::SMTP=GLOB(0xc194ddc)>>> Priority: Urgent
    Net::SMTP=GLOB(0xc194ddc)>>> Subject: Alert - Temperature Rack 01 is WARNING
    Net::SMTP=GLOB(0xc194ddc)>>> Status of Temperature Rack 01 changed to WARNING at Sat Oct 3 09:52:59 2020.
    Net::SMTP=GLOB(0xc194ddc)>>> Error:
    Net::SMTP=GLOB(0xc194ddc)>>> .
    Net::SMTP=GLOB(0xc194ddc)<<< 250 2.6.0 <MAIL> Queued mail for delivery
    Net::SMTP=GLOB(0xc194ddc)>>> QUIT
    Net::SMTP=GLOB(0xc194ddc)<<< 221 2.0.0 Mail Service closing transmission channel
    Net::SMTP=GLOB(0xc197dc4)<<< 220 Mail Microsoft ESMTP MAIL Service, Version: 8.5.9600.16384 ready at Sat, 3 Oct 2020 09:54:46 +0800
    Net::SMTP=GLOB(0xc197dc4)>>> EHLO
    Net::SMTP=GLOB(0xc197dc4)<<< 250-Mailt Hello [SMTP Server IP Address]
    Net::SMTP=GLOB(0xc197dc4)<<< 250-TURN
    Net::SMTP=GLOB(0xc197dc4)<<< 250-SIZE 33554432
    Net::SMTP=GLOB(0xc197dc4)<<< 250-ETRN
    Net::SMTP=GLOB(0xc197dc4)<<< 250-PIPELINING
    Net::SMTP=GLOB(0xc197dc4)<<< 250-DSN
    Net::SMTP=GLOB(0xc197dc4)<<< 250-ENHANCEDSTATUSCODES
    Net::SMTP=GLOB(0xc197dc4)<<< 250-8bitmime
    Net::SMTP=GLOB(0xc197dc4)<<< 250-BINARYMIME
    Net::SMTP=GLOB(0xc197dc4)<<< 250-CHUNKING
    Net::SMTP=GLOB(0xc197dc4)<<< 250-VRFY
    Net::SMTP=GLOB(0xc197dc4)<<< 250 OK
    Net::SMTP=GLOB(0xc197dc4)>>> MAIL FROM:
    Net::SMTP=GLOB(0xc197dc4)<<< 250 2.1.0 email....Sender OK
    Net::SMTP=GLOB(0xc197dc4)>>> RCPT TO:
    Net::SMTP=GLOB(0xc197dc4)<<< 250 2.1.5 email
    Net::SMTP=GLOB(0xc197dc4)>>> DATA
    Net::SMTP=GLOB(0xc197dc4)<<< 354 Start mail input; end with <CRLF>.
    Net::SMTP=GLOB(0xc197dc4)>>> To: email
    Net::SMTP=GLOB(0xc197dc4)>>> From: email
    Net::SMTP=GLOB(0xc197dc4)>>> X-Priority: 1
    Net::SMTP=GLOB(0xc197dc4)>>> Priority: Urgent
    Net::SMTP=GLOB(0xc197dc4)>>> Subject: Alert - Temperature Rack 01 is OK
    Net::SMTP=GLOB(0xc197dc4)>>> Status of Temperature Rack 01 changed to OK at Sat Oct 3 09:55:00 2020.
    Net::SMTP=GLOB(0xc197dc4)>>> Recovered from last error:
    Net::SMTP=GLOB(0xc197dc4)>>> .
    Net::SMTP=GLOB(0xc197dc4)<<< 250 2.6.0 <MAIL> Queued mail for delivery
    Net::SMTP=GLOB(0xc197dc4)>>> QUIT
    Net::SMTP=GLOB(0xc197dc4)<<< 221 2.0.0 Mail Service closing transmission channel
  • adminadmin

    Thank you for your feedback, We will forward this over to our technical team for review.
  • RackSensorRackSensor
    Hi Admin,

    Any update on this issue?
  • adminadmin

    Can you provide information how your software is set up what email configuration / SMTP settings you are using.. as our tech team told us this is a possible issue with the email provider.. as they have tested to work on Gmail and our free mail server along with internal mail (provided network is configured correctly) .. this is so they can replicate what you have as this issue does not happen to everyone
  • RackSensorRackSensor
    We are using SMTP as the Mail Server, I can confirm Serverscheck is sending the email properly to the SMTP servers.

    We had some multiple alerts recently and we noticed that one of the alert for our Rack 20 have the error info.

    Here are the example of the alerts:

    Without Error info:

    Status of Temperature Rack 20 changed to WARNING at Tue Oct 13 10:21:03 2020.


    With Error info:

    Status of Temperature Rack 20 changed to WARNING at Tue Oct 13 10:19:26 2020.

    Error: 36.56 (returned value) > 36 OR 36.56 (returned value)

    Is there any service we need to look at further?
  • RackSensor

    Does the error happen to you on every alert? or only on specific alerts?
    Our team is now trying to replicate what is happening to your software.
  • RackSensorRackSensor
    The issue is intermittent. From the observation, majority of the alerts will have no error value. There is no specific alert that is causing this issue.
  • OhMySensorOhMySensor
    How often does this happen?
  • AdministratorAdministrator
    edited November 2020
    Release 16.4.8 addresses an issue where the alert reason for Warning alerts would not be shown
  • RackSensorRackSensor
    OhMySensor - this happens most of the time when we have temperature alert.

    Administrator - will update our version to the latest and test out.

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