Errors with rule smtp -> pop3
Francesc
Hello,
The rule SMTP->POP3 sometimes falls. It seems to be that Serverscheck sends 2 test mails to my external mailbox at the same time.
If I do a NETSTAT command I see that Serverscheck opens two 110 ports at the same time, so the POP3 server says:
There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.terra.es', Server: 'pop3.terra.es', Protocol: POP3, Server Response: '-ERR [LOGIN-DELAY] minimum time between mail checks violation', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
Why it sends 2 mails? How can I do to increase the time between two requests? The program has 300 seconds between two tests (normally and also when the rule status is down), but sometimes happens the same error.
Greetings,
Francesc
The rule SMTP->POP3 sometimes falls. It seems to be that Serverscheck sends 2 test mails to my external mailbox at the same time.
If I do a NETSTAT command I see that Serverscheck opens two 110 ports at the same time, so the POP3 server says:
There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.terra.es', Server: 'pop3.terra.es', Protocol: POP3, Server Response: '-ERR [LOGIN-DELAY] minimum time between mail checks violation', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
Why it sends 2 mails? How can I do to increase the time between two requests? The program has 300 seconds between two tests (normally and also when the rule status is down), but sometimes happens the same error.
Greetings,
Francesc
This discussion has been closed.
Comments
The time between 2 emails can not be set within ServersCheck. You will either need to switch to an open relay server or change the settings of your mail server.
The mails arrives correctly to the mailbox (SMTP is correct), but the POP3 access seems fall. The account is only accessed by ServersCheck, so no other users are accessing to the mailbox. I'm trying with 2 different servers and both falls frequently. When the rule falls, I execute a test and it always works correctly.
What happens with this kind of rule?
Greetings,
Francesc
But the mail is in the mailbox, so the problem is with the POP3.
The rule falls 4 of every 10 times it is executed.
Have you verified if that unique identifier is in the mail box when you state that the mail is there?
If so can you give an example of the unique ID and the email?
Yes, an example of the identifier is 1147758126 and in the body Test email generated by ServersCheck - www.serverscheck.com .
I think that the SMTP part of the rule is correct. Inmediatenly as the rule is executed, the mail arrives to the mailbox, but after this, the POP3 seems not to work properly. It falls 3 of every 10 executions aprox.
The error reported is: Message took more than 122 seconds and still not received.
When I go inside the MONITORING RULE EDIT and I check the button TEST SETTINGS, it always works but when the rule executes automatically, it falls frequently.
As I thought that the problem was with the mail server, I decided to configure another different, but the result is the same, ServersCheck generates false alerts and this rule is one of the most important for us.
Greetings,
Francesc Gallardo
Test email generated by ServersCheck - www.serverscheck.com
Please note that this will take some time as this is a development effort on our side.
We'll be waiting for your answer.
Greetings,
Francesc
I have exactly the same issue with SC as Francesc, I have 15 smtp -> pop3 rules and they are unusable. I find they run fine for a while then hang, the only way to get them running again is to reboot the monitoring server (!).
The SC mail is getting to the pop3 account.
To run in debug mode, follow these instructions:
http://kb.serverscheck.com/index.php?page=index_v2&id=33&c=6
Here is how the SMTPPOP3 rule works:
1/ It needs to have a dedicated mailbox where no other mail arrives to
2/ It sends an email and then scans the mailbox for new incoming messages until the timeout setting has arrived
You can download the test build from following url:
http://www.serverscheck.net/files/monitoring_rule.zip
A 6.4.0 license key is required in order to use this debug build. If you are using an older version, then login into our helpdesk at http://www.serverscheck.com/helpdesk in order to obtain a new key.
POP3 - Failed to login with credentials:
# 4 Fri May 19 18:19:35 2006 message found:0
# 4 Fri May 19 18:19:35 2006 Trying to retrieve email
If ServersCheck can not login to the mailbox, then it can not verify if a mail arrived.
ServersCheck is not terminating correctly, thus locking the pop3 account or trying to open it twice (which it can't).
Hope this helps.
Christian
Some mail servers do not allow for frequent logins within X time (depending on their setting).
It seems a hung serverscheck job is holding open the pop3 mail box and then a second instance can't open it.
"It seems a hung serverscheck job is holding open the pop3 mail box and then a second instance can't open it."
I checked with a developer and a close command is sent when all the emails have been scanned
As the Administrator says, we've detected that the pop3 server that we were using has a restriction that dowsn't allow to login more than a number of times per hour, so when ServersCheck try to execute the rule it falls until the counter resets.
Now we're using another mail server and it always works.
Thank you very much!!
Francesc
As I manage > 100 mail servers spread over the world, what I did was to get Domino to drop idle pop3 sessions after 1 minute.
The main reason I wanted this rule was for measuring latency. i.e. how long it takes to get a message from the internet to the users server.
Thanks for everyones help.
what is being logged in your debug file regarding the SMTPPOP3 rule?
Talk with your mail provider to know if this restrition is being applied to your mailbox.
Regards,
Francesc