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Monitoring Software v12 and lower
Acknowledge Alerts
morsems
February 2012
edited February 2012
in
Monitoring Software v12 and lower
Where do I acknowledge alerts? I received an email with an alert message but on the web browser I dont know where or how to acknowledge it.
Comments
Administrator
February 2012
http://wiki.serverscheck.com/index.php/Alert_Escalation_%26_Acknowlegement
- end of the page describes how to acknowledge alerts
morsems
February 2012
Where would I see the acknowledge button?
Administrator
February 2012
In the alerts page. We have added a screen capture in the Wiki so you can see how it looks
http://wiki.serverscheck.com/index.php/Alert_Escalation_%26_Acknowlegement
morsems
February 2012
Great, thank you for the screenshot.
So what prerequisites are necessary to generate an alert that requires an acknowledgement?
Administrator
February 2012
As explained in the user manual, an alert that is escalated. If not acknowledged within set time frame then it will be escalated.
All others alerts do not require acknowledgement
morsems
February 2012
Okay so its only for alerts where an escalation has been defined.
This discussion has been closed.
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Comments
http://wiki.serverscheck.com/index.php/Alert_Escalation_%26_Acknowlegement
So what prerequisites are necessary to generate an alert that requires an acknowledgement?
All others alerts do not require acknowledgement